How can we help?

Before contacting us

You can also write to us from Settings → Help & Support in the app.

• Include your Cuplikin version, your device (for example iPhone, iPad, Mac, or Android phone), and its system version.
• Describe the steps you took and the result you expected.
• Include the reference ID when Cuplikin displays one.
• Never send passwords, tokens, API keys, or unnecessary private media.

Subscriptions and purchases

• Purchases are processed by the App Store on iPhone, iPad, and Mac, and by Google Play on Android.
• If a purchase is missing, sign in to the same Cuplikin account and use Restore purchases in the app.
• To cancel or change a subscription, use your Apple Account subscription settings on iPhone, iPad, or Mac, or Payments & subscriptions in Google Play on Android.
• Refunds are handled by the store: Apple through reportaproblem.apple.com, Google through Google Play.

Privacy and account deletion

Request access, correction, export, or deletion from Settings → Help & Support, or email us from the address registered to your Cuplikin account. We may verify your identity.

To delete your account, use Delete account in the app or open https://cuplikin.com/delete-account. Deleting your account does not cancel an App Store or Google Play subscription; cancel it separately in that store.

Response time

We aim to respond as soon as possible. Identity verification or transaction reviews may require additional time.